If we have an issue that needs attention, we don’t have to deal with a company that needs to be brought up to speed on our IT infrastructure. Knowing that backups, security and overall network health is being monitored is very important to us. If we relied totally on in-house resources we would not have the same level of confidence that we have appropriate coverage. Everyone would like to believe that they can do this all in-house, but doing so would lead to a less reliable environment. Other priorities can easily distract us from monitoring our network.
Chief Information Officer
UNO Restaurants, LLC